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Fierté Multi-Academy Trust

Our Family of Schools

Parents' Communication and Email Guidance

Our academies recognise that parents play a crucial role in supporting their children’s learning and that strong partnerships impact positively on children’s outcomes. Effective dialogue between parents and school is a continuing priority for all at Dosthill. 

Here is a summary of the full document attached below. 

  • Effective dialogue between parents and school is a continuing priority for all.
  • Staff and parents are expected to adhere to this approach to encourage a positive partnership.
  • Parent representatives have been consulted in relation to this.
  • When contacting teachers by telephone, please use the school number to leave a message to contact you.
  • Office staff will give messages to teachers as soon as possible.
  • If urgent, tell office staff who will see if a senior member of staff is available – they may not be immediately.
  • If not urgent, we will respond to you within three working days, if not the same day.
  • Lessons will not be interrupted for teachers to take calls.
  • When emailing, use our school office email address ( – even if you know the staff member’s direct email address.
  • The school office will then forward your email to the appropriate member of staff.
  • Include within your communication the name of the teacher (or member of staff) and the name of your child in the subject line (e.g., FAO Mr Shakeshaft, 6S, re: My Child)
  • If communicating by email staff will answer parental queries at the earliest opportunity - but most of our teachers’ time is taken up teaching and preparing for lessons.
  • Teachers’ responsibilities extend beyond the classroom, they may not respond to you on the day a query is made.
  • Staff are not expected to look at emails before 8.00am or after 6.00pm on working days, or at all over the weekend.
  • If appropriate, staff will activate their ‘out-of-office’ notification when away for an extended period i.e., more than 5 working days.
  • Staff will check their email accounts regularly throughout the working week.
  • Staff may not answer outside the agreed period from 8.00am-6.00pm or over a weekend - there is no expectation on staff to respond to queries during their personal/family time.
  • If a member of staff responds from their school email address, only use that address for the duration of the exchange – not for new queries.
  • If a member of staff contacts you from a different email address (not ending about school business, report it immediately.
  • We regularly use Social Media platforms (Twitter / Facebook) to share pupil achievements, Trust / Academy news, and other information – please be respectful when responding to these forms of communication.